Service Billing & Collections Specialist

Service Billing & Collections Specialist

San Antonio, TX

American Fire Protection Group (AFPG) is a people-first company with a proven track record of investing in our teammates. Our purpose of “Building Great Leaders” is at the forefront of everything we do. 

AFPG is powered by APi Group – a global, market-leading business services provider of safety and specialty services in over 500 locations worldwide. Being a part of an organization like APi Group has many benefits, including highly competitive pay, industry leading benefits and perks, and extensive learning and development opportunities. 

We often hear companies claim they are a “family” not just a “company.” We strive to be a company that prioritizes the family YOU already have waiting for you at home. Creating a healthy work-life balance and ensuring everyone makes it home safely is our top priority. 

Benefits We Offer: 

• Comprehensive Insurance coverage - Health, Dental, Vision and More 
• 401(k) Plan – Matching %  
• Employee Stock Purchase Plan  
• Profit Sharing Plan  
• Flex Spending (FSA) and HSA  
• Wellness Program 
• Employee Assistance Program  
• Individual Development Plan (IDP) – Define your career goals and create a plan that make the goals attainable 
• Growth opportunities through company sponsored leadership development courses and trainings 
• Paid Time Off (PTO) 
• Paid Holidays 
• Parental Leave, Paid Pregnancy Medical Leave 
• Tuition Reimbursement 
• Annual Discretionary Bonuses
• Employer Paid Life Insurance  

Billing Specialist

American Fire Protection Group (AFPG) is growing! Because of that growth, we are seeking qualified applicants for an open full-time Billing Specialist position in our San Antonio, TX office.  The Billing Specialist works as part of our Service Department and has a direct impact on the success of our office. 

If you…

• Value caring and enduring relationships based on honesty and integrity
• Communicate effectively
• Want to have opportunities to develop and advance
• Are detailed-oriented 

…then we would love to hear from you!

What makes someone successful in this role?

• A desire to explore new challenges using critical thinking skills.
• Regularly participating in the Learning and Development opportunities available through AFPG and API Group.
• A team-oriented attitude.
• Being dependable.
• Having an uncompromising work ethic.
• Tenaciously pursuing what our office needs from the Billing Team.

What can you expect to accomplish in your first year on the job?

• Development of caring and enduring relationships with your AFPG TEAM Members.
• Learning to successfully navigate the day-to-day challenges of the role.
• Gaining knowledge of the life safety industry and furthering your understanding of the software we use at AFPG. IE: Astea, Microsoft Dynamics AX, and Formlink systems.
• Creating an Individual Development Plan (IDP) with your supervisor and taking steps toward accomplishing its objectives.
• Becoming fully integrated into our Billing TEAM and contributing to its success.  

Job Responsibilities:

• Reviewing pending invoices for accuracy and grammar, creating invoices, credit memos, updating customer files, and sending out payment reminders to customers.
• Post service and inspection invoices within our ERP system and save the final PDF invoices into a shared drive.
• Upload invoices and supporting documentation into 3rd party portals.
• Submit invoices to customers based on preferred method of distribution (mail, email, etc).
• Conduct follow-up customer phone calls within 6 days of invoices being distributed to ensure the invoice has been received, it is accurate, and will be processed for payment.
• Document follow-up calls in the AFPG AR Report.
• Follow-up collection calls as needed with customers.
• Participation in our scheduled collections meeting.
• Meticulous updating of existing customer data to maintain accurate billing.
• Improvements in the efficiency and profitability of our Inspection and Service Departments through higher quality invoices and improved turnaround.
• Willingness to assist with accounting and operations special projects as requested.

Job Qualifications:

• Ability to work independently at an advanced level in the Microsoft Office Suite.
• Strong oral and written communications skills; ability to effectively and professionally communicate with all levels of leadership, employees and customers.
• Comfortable prioritizing and managing multiple tasks concurrently.
• Being a dependable team player with a coachable attitude.
• Well-developed critical thinking and problem-solving skills.
• Must be able to pass a pre-employment drug test, background, and reference check.

American Fire Protection Group is an equal opportunity employer. Qualified minorities, women, veterans, and individuals with disabilities are encouraged to apply.

All qualified applicants with American Fire Protection Group and its subsidiaries will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, or status as a qualified individual with a disability or protected veteran. [HD1]