Service Administrator

Service Administrator

Dallas, TX

American Fire Protection Group (AFPG) is a people-first company with a proven track record of investing in our teammates. Our purpose of “Building Great Leaders” is at the forefront of everything we do. 

AFPG is powered by APi Group – a global, market-leading business services provider of safety and specialty services in over 500 locations worldwide. Being a part of an organization like APi Group has many benefits, including highly competitive pay, industry leading benefits and perks, and extensive learning and development opportunities. 

We often hear companies claim they are a “family” not just a “company.” We strive to be a company that prioritizes the family YOU already have waiting for you at home. Creating a healthy work-life balance and ensuring everyone makes it home safely is our top priority. 

Benefits We Offer: 

• Comprehensive Insurance coverage - Health, Dental, Vision and More 
• 401(k) Plan – Matching % 
• Employee Stock Purchase Plan  
• Profit Sharing Plan   
• Flex Spending (FSA) and HSA  
• Wellness Program 
• Employee Assistance Program  
• Individual Development Plan (IDP) – Define your career goals and create a plan that make the goals attainable 
• Growth opportunities through company sponsored leadership development courses and trainings 
• Paid Time Off (PTO)
• Paid Holidays 
• Parental Leave, Paid Pregnancy Medical Leave 
• Tuition Reimbursement 
• Annual Discretionary Bonuses
• Employer Paid Life Insurance  

Office Administrator

We are seeking a detail-oriented and highly organized Service Administrator to support service operations. This position will set up all new service jobs, create purchase orders for material ordering, order service material, and assist with other administrative tasks where needed.

The ideal candidate is comfortable working in a fast-paced administrative environment, managing multiple deadlines, communicating professionally with customers, and accurately entering and maintaining data in our service-management systems.

This position has an hourly rate of $18- $24 per hour depending on experience. No experience required to apply. 

Job Responsibilities 

• Review incoming setup sheets and material orders and confirm all required customer, site, and service details are complete.
• Create service work orders.
• Create po’s for material and order material.
• Maintain accurate digital files and service records in accordance with company procedures.
• Other duties as assigned.

Job Qualifications 

• High school diploma or equivalent; associate degree or additional administrative training preferred.
• Prior experience in administrative support, customer service, or service operations preferred, but not required.
• Strong proficiency with Microsoft Outlook, Excel, Word, and email communication.
• Excellent organizational skills with strong attention to detail.
• Ability to manage multiple priorities, deadlines, and follow-up items.
• Professional written and verbal communication skills.
• Ability to work independently while collaborating effectively with field and office teams.
• Experience in fire protection, life safety, construction, service, inspections, or a similar industry is preferred but not required.

Please visit www.afpgusa.com/careers for more information or to see all job openings. 

American Fire Protection Group is an equal opportunity employer. Qualified minorities, women, veterans, and individuals with disabilities are encouraged to apply. 

All qualified applicants with American Fire Protection Group and its subsidiaries will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, or status as a qualified individual with a disability or protected veteran.