Installation Coordinator (Security)

Installation Coordinator (Security)

Why join Chubb Fire and Security? At Chubb Fire and Security Canada powered by APi Group, we provide cutting-edge fire safety and security solutions to protect what matters to most to our clients across the nation. As a trusted leader in the fire and security industry, we have built a reputation for excellence, reliability, and innovation. Joining our team means being part of a leading provider of fire safety and security solutions, with opportunities for growth and advancement.

As Leaders, we recognize that our success happens only when our Branches and Field Leaders are successful. All of our people are foundational to creating value:

• Protect people first
• Think steps ahead
• Own what we do                              
• Bring energy to challenges
• Win with integrity, together

Our mission is to go the extra mile for our customers and our industry. We lead the way in designing, delivering and supporting safe, reliable and innovative solutions.

Role Summary:

Our Ottawa Branch is looking for Installation Coordinator to join the team. The main job duties and responsibilities of this role is to schedule, motivate and support Chubb technicians and third-party subcontractors in system installations, and project management during the installation process. This position assists in planning, installing and commissioning security systems including computer equipment, networking, intrusion alarms, intercoms and CCTV, while adhering to established internal and external guidelines. This position will also focus on customer satisfaction to ensure installation contracts are completed on time and in scope.

Job Responsibilities:  

• Under the direction of the Installation Manager, will schedule installation jobs with our team of technicians and sub-contractors.
• Operational coordination of small-scale projects using available resources
• Project approximate completion dates for installation work(s) and assign dates within the appropriate systems.
• Ensure installation jobs are tracked and closed out in a timely manner.
• Email &/or telephone correspondence with customers to ensure requests are noted &/or scheduled as required
• Representation of Chubb on stakeholder phone calls, Teams meetings, etc. for project-specific meetings
• Issue and track purchase order numbers as required
• Source approved resources or materials for installation projects where required
• Assist with forecasting of project revenue using ‘percentage of completion’ on major jobs (with the assistance of others where applicable)
• Various other customer service & support duties over the phone or through emails

Job Requirements:

• University Degree/College Diploma/certificate in Office Administration, Project Management, or related discipline is an asset.
• Minimum of 5 years of experience in a customer service or sales administration environment.
• Effective communications skills with the ability to develop strong employee and customer relationships
• Excellent problem-solving skills with strong attention to detail
• Self-motivated and ability to work with minimal supervision in a progressive fast-paced environment

More about the position:

• Ability to work with minimal supervision/self-motivated and desire to work on a winning team
• Ability to work under pressure with meeting timelines
• Excellent presentation and time management skills
• Strong analytical, organizational, and communications skills
• Self-motivator with a positive outlook
• Strong interpersonal skills and effective at building relationships - with a strong client service orientation
• Adaptable to changing environments
• Detail oriented and strong organizational skills

Our offerings include:

• Competitive compensation and benefit package
• RRSP matching
• Employee Stock Purchase Plan
• Employee Discounts
• Learning and Development opportunities
• Reward and Recognition Program
• A culture of performance & accountability
• A supportive and positive team environment

Background Check Requirements: 

As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions: 

• Criminal Background Check 
• Reference Check 

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. 

We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.