Service Coordinator

Service Coordinator

About us- Why join Atlantic Alarm?  

Atlantic Alarm and Sound is a growing Commercial Security Systems Integrator and Service provider in Moncton NB. Powered by Vipond Inc. and APi Group, we have the qualities of a small business where everyone makes a difference and as part of a large public company, we have the financial resources to compete in today's market and reward our employees as such. Joining our team means being part of a leading provider of fire safety and security solutions, with opportunities for growth and advancement. 

The Service Coordinator is responsible for scheduling and dispatching service technicians, managing inbound service calls and emails, coordinating appointments, and serving as the primary point of contact for customers, vendors, and field personnel. This role ensures efficient service delivery by tracking ongoing jobs, resolving issues, maintaining accurate records, and providing administrative support, including light shipping and receiving duties.

Key Responsibilities 

• Client Liaison: Service coordinators act as the primary point of contact for clients, helping them navigate services and ensuring their needs are met. They assess client requirements and coordinate appropriate services 
• Scheduling and Coordination: They manage schedules for service delivery, ensuring that clients receive timely assistance. This includes coordinating appointments and overseeing service delivery processes 
• Monitoring and Reporting: Service coordinators monitor the progress of services provided to clients, maintaining accurate records and providing updates to management as needed 
• Problem Solving: They address any issues that arise during service delivery, working to resolve conflicts and improve service quality 
• Light Shipping/ Receiving duties. 
• Other administrative duties as needed.

 Required Skills

• Communication: Strong verbal and written communication skills are essential for effectively interacting with clients and service providers
• Organizational Skills: Service coordinators must be highly organized to manage multiple clients and services simultaneously
• Compassion and Empathy: Given that service coordinators often work with individuals in challenging situations, having a compassionate approach is crucial
• Problem-Solving Abilities: They should be adept at identifying issues and developing solutions to enhance service delivery

What Vipond offers you

• Competitive compensation
• Employee Stock Purchase Program
• Diverse Workforce. Vipond has a great company culture and is an equal opportunity employer
• Be part of a winning organization
• Opportunities to advance your career
• Work in a specialized, essential and rapidly growing life safety industry
• Comprehensive health and dental benefits package
• Defined Contribution Pension plan
• Employee Discounts
• Learning and Development opportunities
• Reward and Recognition Program
• Safe and secure work environment
• Supporting company culture
• Employee Profit Sharing Plan
• Company Vehicle & Fuel Card

Background Check Requirements: 

As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions: 

• Criminal Background Check 
• Reference Check 

We thank all applicants for their interest however, only those candidates selected for an interview will be contacted. 

We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.