Deficiency and Service Sales Representative

Service and Deficiency Sales Representative

Summary

This is an inside sales position. Building and maintaining strong relationships with existing customers is a core responsibility, which includes engaging not only with direct clients but also with our API sister companies, as well as collaborating with electrical and mechanical contractors. A successful candidate for this role would someone who has team first mentality, self-driven, bold, empathetic, and very resourceful. In addition, the individual that has a competitive drive coupled with the exceptional ability to communicate effectively and concisely.

Responsibilities

Customer Solutions & Service Opportunities

• Provide tailored solutions for customers’ fire suppression and/or fire alarm system service needs.
• Identify new service opportunities in collaboration with the account coordinator and inspection sales team.
• Support general service, system upgrades, and system modifications as opportunities arise.

Quoting & Proposals

• Prepare quotes for deficiency repairs based on technician inspection reports.
• Review all quotes with the Service Sales Leader prior to submission.
• Complete spare parts quotes for ongoing projects and for new/existing customers.
• Build cost sheets including labor, equipment, and subcontractor costs (with guidance).
• Draft scopes of work for potential subcontractors, particularly for installation labor.
• Prepare service-specific sales proposals with appropriate guidance.

Customer Engagement & Internal Collaboration

• Visit customer facilities to conduct system surveys and provide consultations.
• Participate in internal organizational meetings, including:
• Monthly Pre-WIP and WIP (project financial) meetings (mandatory).
• Monthly service Pre-WIP and WIP meetings (mandatory).
• Optional weekly project execution meetings (attendance based on availability).

Sales Territory & Growth

• Identify and pursue opportunities for growth within the existing customer base.
• Develop new business within an unrestricted sales territory.
• Assist in quoting service projects or other project work as needed, under the guidance of the Service Sales Leader and/or VP of Sales.

Professional Development & Training

• Actively participate in local/regional fire protection organization meetings (NFSA, NFPA, FSSA, etc.).
• Complete API LMS leadership courses for personal and professional development.
• Spend several days in the field each month during initial onboarding to shadow field leaders.
• Participate in manufacturer training once foundational system knowledge is established.

Performance Review & Development

• Conduct bi-weekly check-ins with the Service Sales Leader during the first year.
• Participate in monthly (or more frequent) check-ins after year one to support continued growth and development.

Qualifications

• Must be 21 years of age
• Must have high school diploma
• Excellent organizational and time management skills
• Valid US drivers license.
• Proficient in Microsoft 365 (Outlook, Excel, Word, PowerPoint, Teams).
• Excellent communication and conflict resolution skills
• Sales background (preferred)
• Must pass background check and drug screening

Benefits and Compensation 

This role will be based out of our Harrison, OH branch. This position is eligible for annual bonus and profit sharing based on company performance in addition to other benefits that support the total well-being of you and your family. Some benefits include:

• Comprehensive Insurance coverage, Medical, Dental, Vision, and more 
• Fitness Center Program 
• Wellness Program 
• 401K with employer match 
• Discounted company stock (Employee Stock Purchase Plan) 
• Profit Sharing 
• Generous paid time off 
• Growth opportunities through company sponsored leadership development courses and training

This position is not eligible for sponsorship.  

All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a pre-employment drug screening and background check.

3S Incorporated is an equal opportunity employer and does not discriminate on the basis of religion, disability, protected veteran status, age, sex, race, color, national origin, or any other characteristic protected by law.

3S Incorporated complies with federal and state disability laws and will make reasonable accommodations for applicants and qualified employees with disabilities.

If you wish to request reasonable accommodations to participate in the job application or interview process, please contact TAsupport@apigroupinc.us.