Fire Service Coordinator

Fire Service Coordinator

Why join Chubb Fire and Security? At Chubb Fire and Security Canada powered by API Group, we provide cutting-edge fire safety and security solutions to protect what matters most to our clients across the nation. As a trusted leader in the fire and security industry, we have built a reputation for excellence, reliability, and innovation. Joining our team means being part of a leading provider of fire safety and security solutions, with opportunities for growth and advancement.

As Leaders, we recognize that our success happens only when our Branches and Field Leaders are successful. All of our people are foundational to creating value:

• Protect people first
• Think steps ahead
• Own what we do
• Bring energy to challenges
• Win with integrity, together

Our mission is to go the extra mile for our customers and our industry. We lead the way in designing, delivering and supporting safe, reliable and innovative solutions.

Role Summary:

Our GTA Branch is looking for a Fire Service Coordinator to join the team to provide organization and scheduling of Field Leaders for GTA region. This is a branch office-based role working directly out of the Mississauga office 5 days a week. This is an existing vacancy.

Job Responsibilities:

• Schedule and dispatch Field Leaders daily
• Answering customer and Field Leader’s calls in a timely manner
• Various other customer service & support duties over the phone and through emails
• Basic system troubleshooting in-order to resolve issues to customer’s satisfaction
• Create service work orders as required
• Process and provide sub-contractors with purchase orders for scheduled work as required
• Send report template to Field Leader for inspection ahead of time
• Discuss/review billable charges to customers as applicable.
• Schedule, coordinate and dispatch Field Leaders and sub-contractors for service calls, and deficiency repairs with customers to align with Chubb schedules for on-site presence and support
• Track the completion of service requests and ensure appropriate backlog management
• Use of customer portals as required to report activities
• Effectively communicate with our field leaders, customers, contractors, vendors and external resources on date/time and details regarding upcoming field service appointments.
• Ensure all scheduled jobs are confirmed with customer, and all required sub-contractor trades within Chubb and the customer’s own providers, at least one week in advance.
• Maintain appointment, software, and systems records to ensure they are accurate and updated (contact person name, number and email, scope of work, special equipment and tooling needs, reports, etc.).
• Ensure scheduled Field Leader skills align with the scope of the scheduled work
• Work with Fire Service Supervisor and Division Manager to ensure appropriate time is allowed for the jobs to be completed, with on-time and error-free inspection, service, and repair rates, with minimal return visits.
• Review all work orders upon completion of work to ensure accuracy and communicate with operation support team when closure of work orders is ready by providing the necessary information to the team to close out jobs.
• Provide administrative support as needed to sales team, field leaders, installation team and operation support team
• Assist the Operations Support Team with support and information as required
• Update sales team on anticipated scheduled work dates
• Responsible for complying with all company standards & procedures.
• Follow established health & safety procedures; report all accidents and hazards to the appropriate personnel.
• Other duties as assigned by the Supervisor.
• Overtime may be required

Qualifications:

• Post-Secondary education in Office Administration or a related discipline is preferred
• 2+ years of experience in an administrative/service coordination role
• Effective communications skills with the ability to develop strong employee and customer relationships
• Excellent problem-solving skills with strong attention to detail
• Proficient Microsoft Office skillset required (Outlook, Excel, Word, PowerPoint)
• Excellent written and verbal communication skills
• Strong customer service and interpersonal skills
• Highly organized and able to work under pressure
• Flexibility to multi-task in a fast-paced environment

More about the type of candidate required:

• Strong interpersonal skills and effective at building relationships - with a strong client service orientation
• Planning, scheduling, and detailed time management skills are a must.
• Strong attention to details and record keeping focus to ensure divisions scheduling needs.
• Able to process documentation and understand completeness formatting and consistency requirements.
• Strong communication skills through both written and oral.
• Ability to work with minimal supervision/self-motivated and has a desire to work on a winning team
• Adaptable to changing environments
• Ability to work under pressure with meeting timelines
• Excellent time management skills
• Strong analytical, organizational, and communication skills
• Self-motivator with a positive outlook
• Detail oriented
• Goes beyond job requirements to seek opportunities and generate ideas for improvement

Our offerings include:

• Competitive compensation and benefit package
• RRSP matching
• Employee Stock Purchase Plan
• Employee Discounts
• Learning and Development opportunities
• Reward and Recognition Program
• A culture of performance & accountability
• A supportive and positive team environment
• Salary Range: $55,000-$60,000

Background Check Requirements: 

As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions: 

• Criminal Background Check 
• Reference Check 

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. 

We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.