Alarm Operator

Why join Chubb Fire Safety? At Chubb Fire Safety Canada, an API company, we offer state-of-the-art fire safety and protection solutions to protect what matters most to our customers across the country. As a trusted leader in the fire safety industry, we have built a reputation for excellence, reliability and innovation. Joining our team means being part of a leading provider of fire safety solutions, with opportunities for growth and advancement.

As leaders, we recognize that our success depends on the success of our branches and field managers. Each member of our team is essential to value creation:

• Protecting people first
• Anticipating the next steps
• Fulfilling our responsibilities
• Bringing energy to challenges
• Succeeding with integrity, together

Our mission is to exceed the expectations of our customers and our industry. We are at the forefront of designing, delivering and supporting safe, reliable and innovative solutions.

Role Summary:

Chubb's central monitoring station in Anjou is currently looking for alarm operators who will monitor and respond to alarm signals quickly and effectively by following established procedures and guidelines.

This role is a unionized position, and the successful candidate must be able to join IBEW Local Union 1604-CMS.

Job Responsibilities:

• Responds to incoming signals in a fast and efficient manner, ensuring excellent response time.
• Listens to clients and identifies needs and/or problems, decides what course of action should be taken based on the particularities of the situation, and follows established procedures and guidelines
• Provides verbal assistance to customers to resolve issues related to the operation and maintenance of the core system.
• Ensures that his/her knowledge is kept abreast of all operational changes, equipment/system updates, changes to company policies, etc., that will affect operations and productivity.
• Provides backup monitoring to operators in the absence of a Team Manager during weekends, holidays, etc.

Job Requirements:

• Post-secondary diploma (with a focus on sending an asset)
• 2-3 years of experience in a customer-oriented position; ideally in an office environment

More about the position:

• Strong Data Entry/Input-Integration Skills o Previous Call Center and Customer Service Experience Environment
• Strong, detail-oriented organizational skills
• Highly organized and able to work under pressure and in changing environments
• Excellent telephone and interpersonal skills
• Strong interpersonal and effective relationship building skills - with a strong customer service orientation, bilingualism in French and English is mandatory
• Self-motivator with a positive outlook ability to work days, afternoons and night shifts, including weekends

Our offerings include:

• Competitive compensation and benefits package
• RRSP Program
• Employee Stock Purchase Plan
• Employee discounts
• Learning and Development Opportunities
• Reward and Recognition Program
• A culture of performance and accountability
• A positive and supportive team environment

Background check requirements:

As a condition of employment, this position may be subject to the successful completion of the following prerequisites for employment:

• Criminal background checks
• Reference checks

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please inform us of any accommodations required to ensure fair and equitable access throughout the recruitment and selection process.