Branch Administrator

Branch Administrator

Why join Chubb Fire and Security? At Chubb Fire and Security Canada powered by API Group, we provide cutting-edge fire safety and security solutions to protect what matters to most to our clients across the nation. As a trusted leader in the fire and security industry, we have built a reputation for excellence, reliability, and innovation. Joining our team means being part of a leading provider of fire safety and security solutions, with opportunities for growth and advancement.

As Leaders, we recognize that our success happens only when our Branches and Field Leaders are successful. All of our people are foundational to creating value:

• Protect people first
• Think steps ahead
• Own what we do                              
• Bring energy to challenges
• Win with integrity, together

Our mission is to go the extra mile for our customers and our industry. We lead the way in designing, delivering and supporting safe, reliable and innovative solutions.

Role Summary:

Our Chubb Windsor Branch is looking for a Branch Administrator to join the team for the Southwest Ontario region. The main job duties and responsibilities of this role will be to support all aspects of the Order to Cash process in our branch operation, including but not limited to invoicing, order processing, purchasing activities, and customer service responsibilities along with other duties as assigned. This is a branch office-based role working directly out of the branch office 5 days a week. This is a new vacancy.

Job Responsibilities:

• Provide general administrative support as needed for all divisions within the branch
• Responsible for providing support for jobs, work orders and change orders for all processes from sale to collections, which may include job set up, PO creation, site and company coordination, scheduling, dispatching technicians, administration, processing, closing and invoicing as determined by the division manager within established timelines.
• Respond to customer calls and correspondence in a timely and professional manner.
• Reviewing and ensuring all customer information and invoice details are accurate and complete.
• Work with the Accounts Receivable team to resolve any customer invoice concerns.
• Process payments through POS systems when necessary.
• Ensure accurate document flow and filing within company systems.
• Assist Office Manager, Division Managers and Branch Manager in reviewing, updating and managing WIP and open job reports.
• Other duties as assigned by the Division Manager
• Overtime may be required

Required Qualifications:

• 2+ years of experience in a fast-paced administrative or sales support environment is oreffered
• Excellent written and verbal communication skills, with the ability to convey information clearly and effectively
• Strong customer service and interpersonal skills, with a proven ability to build and maintain relationships
• Highly organized with the ability to manage multiple priorities and work under pressure while maintaining a calm, professional demeanor
• Proficiency in Microsoft Office, including Word, Excel, and Teams, as well as the ability to learn company-specific software
• Ability to work independently with minimal supervision while contributing to a collaborative team environment
• Strong analytical and problem-solving skills, with the ability to identify issues and implement effective solutions quickly
• Flexibility and adaptability in a changing, fast-paced work environment

Preferred Qualifications:

• Post-secondary education in Office Administration or a related field
• Experience with ERP systems and familiarity with field and branch operations, including dispatch and collections is preferred
• Bilingual in French and English is considered an asset

Key Attributes:

• Self-motivated with a strong desire to contribute to a high-performing team
• Ability to mentor and train others in a professional and supportive manner
• Proactive mindset with a willingness to go beyond core responsibilities to identify improvements and drive efficiency
• Strong attention to detail and organizational skills

Our offerings include:

• Competitive compensation and benefit package
• RRSP matching
• Employee Stock Purchase Plan
• Employee Discounts
• Learning and Development opportunities
• Reward and Recognition Program
• A culture of performance & accountability
• A supportive and positive team environment
• Salary Range: $55,000-$63,000

Background Check Requirements: 

As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions: 

• Criminal Background Check 
• Reference Check 

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. 

We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.